Terms and Conditions (“Terms”)
Last updated: 1 November 2017
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.bigboxcontent.com website (the “Service”) operated by 100 Percent Languages Ltd trading as Big Box Content (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address and telephone numbers.
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring basis, normally monthly or yearly.
- Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Big Box Content.
Big Box Content has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Big Box Content shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 7 days’ days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
- Right of Refusal and Conflicts of Interest
Big Box Content reserves the right to decline to work with companies or organizations promoting certain products or services or representing interests which are strongly against the views held by the Big Box Content organization. Examples would include our refusal to work with pornography sites or sites that promote racist agendas, but are not limited to these two examples. Similarly, we reserve the right to work with a particular company or organization if it would result in a conflict of interest, although this is unlikely to occur.
- Product and Service Pricing
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product or service is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).
- Your Order
7.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase a product or service.
7.2 Your offer is only accepted by us once we have emailed you to confirm the creation of your account and your username & password details .
7.3 Product or service items not included within your account email are not included in the order and contract between you and us.
7.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
7.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
- Cancellation Rights and Refunds
Once your subscription order has been placed, you may cancel at any time within 48 hours of purchase and receive a full refund, as long as no content has actually been ordered. In the event that content production is underway and cancellation is made within 48 hours of purchase, a partial refund will be effected.
For monthly subscriptions, you may cancel at any time and no further monthly payments will be taken.
For annual subscriptions, you may cancel at any time and no further annual payments will be taken.
Under these circumstances, no refunds will be offered.
- Customer Complaints
Complaints should be directed to info (at) bigboxcontent.com. We will make every effort to resolve any such issues within a short timeframe.
- Events Outside Our Control
In the case of Force Majeure events such as hurricanes and flooding, Big Box Content may not be able to respond within its normal timeframes. In such an eventuality, communication will be made with all customers as soon as possible.
If you have any questions about these Terms, please contact us at info (at) bigboxcontent.com